Refusionspolitik
Last updated: January 19, 2026
You have the right to request a return within 14 days of receiving your order, in accordance with Danish and EU consumer protection law.
To initiate a return, you must contact us within this 14-day period at info@khouture.dk. Returns sent without prior approval will not be accepted.
Return Eligibility
To be eligible for a return, items must:
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Be unused and unworn
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Be tried indoors only
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Be returned in original packaging
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Have sole protection stickers intact
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Be in the same condition as received
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Include proof of purchase
As all our products are handmade using genuine leather, minor variations in color, texture, or grain are natural characteristics and are not considered defects.
Return Address
All approved returns must be sent to:
Laskedalen 115
8220 Brabrand, Denmark
Customers are responsible for return shipping unless the item is defective or incorrect.
Damaged or Incorrect Items
Please inspect your order immediately upon delivery.
If you receive a damaged, defective, or incorrect item, contact us immediately at info@khouture.dk so we can assess the issue and provide a solution.
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Manufacturing defects are covered under our warranty
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Natural leather variations or damage caused by wear, misuse, water exposure, or rough surfaces are not considered defects
Non-Returnable Items
We do not accept returns for:
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Sale or discounted items
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Custom, made-to-order, or personalized products
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Items showing signs of wear, outdoor use, or improper handling
If you are unsure whether your item qualifies, please contact us before requesting a return.
Exchanges
We do not offer direct exchanges.
If you wish to change size or style, please return the approved item and place a new order separately once the return is accepted.
Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
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Approved refunds are issued to the original payment method
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Refund processing time: up to 14 days, depending on your bank or card provider
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If an item is returned used or not in original condition, a partial or declined refund may apply
If more than 14 days have passed since refund approval, please contact info@khouture.dk.
EU Cooling-Off Period
For orders delivered within the European Union, you have a 14-day right of withdrawal without providing a reason.
All return conditions listed above still apply.
Countries & Policy
| Countries | Policy URL |
|---|---|
| United Arab Emirates | https://www.khouture.dk/policies/refund-policy |
Returns, Exchanges & Product Conditions
| Item Type | Policy Details |
|---|---|
| Returns | Accept returns for both defective and non-defective products |
| Exchanges | Not accepted |
| Product Condition | New only |
| Return Window | 14 days |
| Method | By mail |
| Return Label | Included in the package, Free |
| Restocking Fees | No cost |
| Refund Processing Time | 14 days |