Terms & condition
1. Acceptance of Terms
By placing an order on khouture.dk, whether as a private customer (B2C) or a business client (B2B), you agree to these Terms & Conditions. Khouture may update these terms without notice, and any changes apply to future purchases once published.
2. Products
All products are handmade in leather. Slight variations in color, texture, shade, or grain are natural characteristics—not defects.
Leather is delicate and must be handled with care, especially on rough surfaces or in harsh conditions.
Styles featuring hand-applied stones, pearls, and decorative embellishments should be treated as delicate fashion items and handled with care.
Due to the nature of embellished footwear, minor cosmetic changes may occur over time during use, transport, storage, events, or extended wear. This may include loose stones or pearls caused by friction, impact, or normal handling.
Selected styles therefore include extra stones/pearls for minor cosmetic touch-ups if needed. Each case is assessed individually and does not automatically qualify as a product defect or replacement.
3. Prices & Payment
Prices may change at any time. Payment must be completed at checkout.
Your payment is charged once your order is received, processed, and forwarded to the manufacturer.
4. Delivery & Lead Times
B2C:
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In-stock items: 3–5 business days within Denmark
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International delivery times vary
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Pre-order items: approx. 2 months
B2B:
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Production time: 6–8 weeks
If an item becomes unavailable, we will notify you with alternatives or offer a refund.
5. Returns, Refunds & Right to Withdraw
You may return items within 14 days.
Items must be unused, tried indoors only, in original packaging, and with sole stickers intact.
Used or worn items may result in a reduced or declined refund.
Return address:
Laskedalen 115, 8220 Brabrand, Denmark
Refunds are issued once the item is inspected and approved. Card refunds may take up to 2 weeks.
6. Warranty Claims
A 2-year warranty under Danish law covers manufacturing defects only.
It does not cover wear, misuse, water damage, or improper handling.
7. Defective / Wrong Items
If you receive an incorrect or damaged item, please contact us immediately for assistance.
8. Liability
Khouture is not responsible for indirect losses, misuse, or delays caused by circumstances beyond our control.
9. Copyright & Trademarks
All website content is protected by copyright. Reproduction or copying of any material is strictly prohibited.
10. Privacy
We collect only essential information required to process your order. Data is shared solely with secure partners (payment providers, shipping partners, webshop system).
Information is stored for up to 5 years as required by Danish law.
For privacy inquiries, contact info@khouture.dk.
11. Governing Law
All purchases are governed by Danish law. Any disputes will be settled in Denmark.
12. Agreement
By using khouture.dk, you confirm that you understand and accept these Terms & Conditions.